Privacy Policy

Five Oaks Roofing Plus LLC ("Five Oaks Roofing Plus," "we," "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or use our services, and how we use and protect it.

Information We Collect

We collect information you choose to give us and limited information collected automatically when you use our website.

Information you provide

• Your name, email address, phone number, ZIP code, and street address
• Details about your home and project, such as the products you're interested in and any comments or photos you share
• Information you provide when you request an estimate, inspection, instant roof quote, or financing
• Your text message consent preferences

Information collected automatically

• Device and browser information, IP address, pages visited, and how you arrived at our site
• Information collected through cookies, pixels, and similar technologies (see "Cookies & Analytics" below)

How We Use Your Information

• Respond to your requests and provide quotes, inspections, and estimates
• Schedule appointments and communicate with you about your project by phone, email, or text
• Perform the work you hire us to do and manage warranties and service
• Help you with insurance claims when you ask us to
• Send marketing messages, only where you have given permission
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

Text Messaging (SMS) Program

When you provide your mobile number and check a consent box on one of our forms, you agree to receive text messages from Five Oaks Roofing Plus.

• Non-marketing messages: appointment scheduling, quotes, project updates, and customer service.
• Marketing messages (only if you check that separate box): special offers, discounts, and new product updates.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

Opt out: reply STOP to any message to stop receiving texts. You'll receive one confirmation message, and no further messages will be sent unless you opt in again. Help: reply HELP for assistance, or call (919) 426-2610.

Wireless carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell your personal information. We share it only as needed to serve you:

• Service providers who help us operate our business, such as our customer relationship management (CRM), scheduling, messaging, email, and website hosting providers. They may use your information only to perform services for us.
• Instant roof quotes: our Instant Roof Quote tool is provided by a third-party partner. Information you enter there is handled under that provider's privacy terms as well as ours.
• Financing: if you apply for financing, your application is submitted to Momnt and its lending partners and is governed by their privacy policies.
• Insurance companies, adjusters, and others involved in your claim, when you ask us to help with a claim.
• Manufacturers, such as Owens Corning, when needed to register product or workmanship warranties.
• Legal reasons: when required by law, to protect our rights or the safety of others, or in connection with a sale or reorganization of our business.

The restriction on sharing text messaging consent described in the Text Messaging section above applies in all cases.

Cookies & Analytics

Our website uses cookies and similar technologies to keep the site working, understand how visitors use it, and measure the effectiveness of our advertising. We may use tools such as Google Analytics, Google Tag Manager, and advertising pixels from platforms like Google and Meta.

You can control cookies through your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. Some features of the site may not work properly if cookies are disabled.

Your Choices

• Text messages: reply STOP to any message.
• Email: use the unsubscribe link in any marketing email.
• Access, correction, or deletion: contact us and we'll help you review, update, or delete the personal information we hold about you, subject to records we must keep for legal, warranty, or business purposes.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We keep personal information for as long as needed to provide our services, honor warranties, and meet legal, tax, and insurance record-keeping requirements.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-Party Links

Our website may link to other sites, such as social media, manufacturer, or financing websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the updated version on this page and change the effective date above.